Frequently Asked Questions

Here are the FAQs that we get asked every day. If you need to know more details then please feel free to call us on 01636 815676 during normal office hours.

What are your opening hours?

Our office hours are 9 am to 5 pm Monday To Friday. We never close for lunch. We do close for all on bank/public holidays.

Location?

We are a home-based business in Thurgarton just outside of the town of Southwell, Nottinghamshire. We cover Lincolnshire Nottinghamshire and North Leicestershire for on-site attendance, and nationally for telephone/remote support.

Can you collect/deliver?

Certainly, more than happy to help.  We offer free same/next-day delivery on all items.  Just call us on 01636 815676 - we'll happily collect and return any equipment for repair/service.

Will you to come out to our remote farm?

Certainly, we are country folk and rural Nottinghamshire is our home. As long as we can get a car to your property then no problem. We look after many farms and have customers in villages like Averham, Bathley, Bilsthorpe, Bleasby, Caythorpe, Caunton, Eakring, Edingley, Epperstone, Farnsfield, Fiskerton, Morton, Gibsmere, Goverton, Gonalston, Gunthorpe, Halam, Halloughton, Hockerton, Hoveringham, Little Calverton, Kelham, Kirklington, Kersall, Lowdham, Maplebeck, Maythorne, Muskham, Normanton, Oxton, Rolleston, Staythorpe, Thurgarton, Upton and Winkburn. 

I'm disabled can you help?

No problem. If you can't make it to us, or if the equipment is too heavy then just call us on 01636 815676. We'll happily collect and return any equipment for repair/service. We always go the extra mile for our elderly, infirm or disabled residents, please feel free to ask for help.

Just diagnostics?

Our diagnostic service is ideal where the problem is somewhat unpredictable or hard to pinpoint. You may want to know the likely cost of repair before going further.  Is it worth fixing?  Is it beyond economical repair?   Cost of parts?    These questions can only be properly and accurately answered after a skilled diagnostic session and time to observe the behavior of the machine. Examples: Erratic or temperamental hardware,  BSOD, lock-up or freezing, won't turn on, software failing to load.